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Part 1: Welcome to the U Reward Program

Welcome to the U Reward Program! These terms and conditions ("Terms") define the rules for your participation in the U-tec “U Reward” Program ("the Program"). By creating an account and participating in the Program, you agree to these Terms. This Program is our special way of thanking you for choosing U-tec and being a part of our community.

1.1. About the U Reward Program

The U Reward Program is a free rewards program designed to provide our valued customers with exclusive benefits and unique experiences. We believe that you are not just our customers, but also important partners on our path of innovation. Joining the Program means you will have the opportunity to receive substantial rewards through your interactions with us.

As a member, you will earn our official reward points ("Points") in various ways. Whether it's purchasing your favorite U-tec products or sharing your user experience, every interaction will accumulate Points for you to redeem for discounts, select products, and more exclusive rewards.

1.2. Overview of Your Member Benefits

The U Reward Program offers you multiple ways to enjoy member benefits. The Program primarily includes the following components:

  • Earn and Redeem Points: This is the core of the Program. You can earn Points by shopping on the U-tec official website (U-tec.com) or by completing designated interactive tasks (such as writing product reviews). Accumulated Points can be used to redeem discount coupons, physical products, and other exclusive rewards.
  • Refer-a-Friend Program: Share your love for U-tec with friends and get rewarded! Invite friends to join through your exclusive referral link, and when they complete their first qualifying purchase, both you and your friends will receive generous rewards.

We have established this Program to reward your support and to provide you with a platform full of value and fun. Please read the following terms carefully to understand how to maximize your member benefits.

Part 2: Membership and Account Management

2.1. Eligibility and Enrollment

  • Eligibility Requirements: Participation in the U Reward Program is open to individuals who are 18 years of age or older. Delivery of rewards is limited to the continental United States. Corporations, associations, or groups are not eligible for membership. By participating in the Program, you agree to abide by all terms and conditions listed herein.
  • Enrollment Process: Membership is free. Any user who creates an account on the U-tec official website (U-tec.com) will be automatically enrolled as a member of the U Reward Program. No additional steps or applications are required.
  • No Purchase Necessary: No purchase is necessary to become a member.

2.2. Member Account Responsibilities

  • Account Confidentiality: You are responsible for maintaining the confidentiality of your account, username, and password, and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account. U-tec is not responsible for any loss or damage arising from your failure to protect your account information.
  • Information Accuracy: You are responsible for providing and maintaining truthful, accurate, and complete personal information. This is crucial for the accurate issuance and delivery of rewards. U-tec will not be liable for any rewards that cannot be delivered due to inaccurate or outdated information provided by you.
  • One Account Per Person: Each individual is limited to one member account. U-tec reserves the right to verify member accounts. If any individual is found to have multiple accounts, U-tec has the right to freeze, merge these accounts, and may cancel or forfeit the accumulated Points and related benefits in duplicate accounts.

2.3. Program Communications and Data Privacy

  • Consent to Communications: By becoming a member, you consent to receive transactional emails related to the U Reward Program, such as Point balance notifications, reward redemption confirmations, etc. You can manage your preferences for marketing communications at any time through your account settings or the link in the emails.
  • Data Privacy: U-tec is committed to protecting your privacy. All personal information collected through the Program will be managed and used in strict accordance with U-tec's official Privacy Policy. By enrolling, you are deemed to have read and agreed to the Privacy Policy. We encourage all members to read the policy in detail to understand how their personal information will be used.

Part 3: Points System: Earning Rewards

3.1. Earning Through Qualifying Purchases

  • Base Earning Rate: For every $1 spent on U-tec.com, you will earn 3 Points.
  • Calculation Basis: Points are calculated based on the order subtotal, which is the amount after all discounts, coupons, or promotional codes have been applied, and before taxes and shipping fees are calculated.
  • Exclusions: Purchases of gift cards, payments for shipping and taxes, or the portion of a discount redeemed using Points do not generate new Points.

3.2. Earning Through Interactive Activities (Non-Purchase)

To encourage deeper engagement with the U-tec community and brand ecosystem, we have established several ways to earn Points without making a purchase:

  • Welcome Reward: New users will receive a one-time reward of 500 Points upon successfully creating a U-tec account.
  • Share Your Thoughts: Earn 100 Points for writing a review for a purchased product after it has been approved. This reward has the following restrictions:
    • Points have a 7-day approval period.
    • This reward is limited to once per week.
  • Birthday Reward: After filling in your birthday information in your profile, you will automatically receive 200 Points as a gift on your birthday each year.

3.3. Accrual and Vesting of Points

  • Vesting Period: All Points earned through purchases will enter a "Pending" state for 30 days after the order is shipped. After 30 days, if no return has occurred, the Points will officially become "Active".
  • Impact of Returns: If you return any product from an order that generated Points, the corresponding pending or issued Points for that product's value will be deducted from your account. Partial refunds will also result in a proportional deduction of Points.

Table 3.1: Points Earning Chart

Activity

Points Reward

Conditions & Notes

Create a U-tec Account

500 Points

One-time reward for new members only.

Qualifying Purchase

3 Points per $1 spent

Based on post-discount subtotal. Points become active 30 days after shipment.

Share Your Thoughts (Review)

100 Points

Limited to once per week, 7-day approval period.

Birthday Reward

200 Points

Awarded annually on your birthday. Birthday must be entered in profile.

Sign up for U Reward updates

200 Points

Must opt in to receive email marketing. Points will be awarded once upon subscription confirmation. Unsubscribing may forfeit the reward.

Weekly Login

 

25 Points

 

Awarded for the first login of each week (Monday-Sunday).

 

Part 4: Redeeming Points: U-tec Rewards Catalog

4.1. Redeeming for Discount Coupons

You can use your Points to redeem discount coupons of various denominations for direct use on future orders at U-tec.com. All discount coupons expire 6 months after redemption.

  • $10 Discount Coupon: 1,000 Points (minimum purchase $20)
  • $20 Discount Coupon: 2,000 Points (minimum purchase $40)
  • $30 Discount Coupon: 3000 Points (minimum purchase $60)
  • $50 Discount Coupon: 5,000 Points (minimum purchase $100)
  • $100 Discount Coupon: 10,000 Points (minimum purchase $200)

4.2. Redeeming for Physical Products and Services

In addition to discount coupons, you can also use your Points to redeem for select U-tec physical products or value-added services.

  • U-tec Smart 3-Way Dimmer Switch: 2,000 Points
  • Zinc Alloy Passage Lever Handle: 5,000 Points
  • 6-Month Free Extended Warranty Service: 7,500 Points
  • Free Shipping Service: 1,000 Points (up to $10 value)

Table 4.1: Points Redemption Catalog

Reward

Points Required

Details & Restrictions

$10 Discount Coupon

1,000 Points

Minimum purchase $20, expires after 6 months.

$20 Discount Coupon

2,000 Points

Minimum purchase $40, expires after 6 months.

$30 Discount Coupon

3,000 Points

Minimum purchase $60, expires after 6 months.

$50 Discount Coupon

5,000 Points

Minimum purchase $100, expires after 6 months.

$100 Discount Coupon

10,000 Points

Minimum purchase $200, expires after 6 months.

Service: 6-Month Extended Warranty

7,500 Points

Service: 6-Month Extended Warranty, "7,500 Points", Provides a 6-month extended warranty. Upon redemption, this service must be applied to a single (1) physical product of your choice purchased from U-tec.com.

Service: Free Shipping

1,000 Points

Covers up to $10 in shipping fees, expires after 6 months.

 

5.2. Two-Way Incentive Structure

  • For the Referred Friend (Referee): When a new user visits U-tec.com through your referral link and makes their first purchase, they can use a $30 discount coupon on an order ,  This coupon can be combined with other discounts. It is only valid for purchases of specific products designated for the Refer-a-Friend Program. The list of eligible products may change over time. Please refer to the official referral program page for the current list of applicable products.
  • For the Referrer: When the referred friend successfully completes their first qualifying purchase (minimum spend $60) and the order passes the 30-day verification period, the referrer will receive a reward of 3,000 Points.

5.3. Referral Verification and Restrictions

  • Definition of a Successful Referral: A referral is considered "successful" only if all the following conditions are met:
    • The referred person must be a new customer (i.e., has never registered or purchased on U-tec.com before).
    • The referred person must complete their first qualifying purchase through the referrer's exclusive link.
    • The referred person's order does not have a return, refund, or cancellation within the 30-day verification period after shipment.
  • Purchase Restriction: The referral reward is valid only when the referred friend purchases a product from the Ultraloq smart lock series.
  • Anti-Fraud Measures: Self-referral is prohibited. U-tec reserves the final right of interpretation for all referral activities and has the right to unilaterally cancel related rewards and suspend or terminate the participation of related accounts upon discovery of any suspicious, fraudulent, or violating behavior.

Part 6: General Terms and Conditions

6.1. Program Modification and Termination

U-tec reserves the right to modify, suspend, or terminate the U Reward Program and any part thereof at any time, with or without prior notice, at its sole discretion, including but not limited to rules, benefits, and standards for earning and redeeming Points. Any significant changes will be communicated via website announcement or email.

6.2. Reward Terms

  • Validity: All reward redemptions are subject to availability and are offered while supplies last.
  • Redemption Limit: Each customer is limited to one reward redemption per purchase. Discount coupons redeemed with points can be combined with other promotions or discount codes.
  • Cash Value: Points and rewards cannot be exchanged for cash or store credit.
  • Shipping: Shipping fees are not included with physical product rewards and will be charged at checkout. Rewards are only available for shipping within the continental U.S..
  • Returns/Exchanges: All redeemed physical rewards are non-returnable and non-exchangeable unless the product is damaged or defective upon arrival.
  • Reward Expiration: Most rewards expire 6 months after redemption, while the Zinc Alloy Passage Lever Handle reward expires after 1 year. Please refer to the specific details in the redemption catalog.

6.3. Abuse and Disqualification

Any member found to be engaged in fraudulent activities, abusing Program benefits, or violating any of these Terms and Conditions may have their membership immediately canceled by U-tec. Once eligibility is revoked, all accumulated Points and related benefits in the member's account will be immediately forfeited. U-tec has the final say in determining what constitutes abuse.

6.4. Intellectual Property

All materials included in this Program, including but not limited to names, logos, text, images, and software ("Content"), are the property of U-tec or its licensors and are protected by U.S. and international copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or use any Content in any manner without the express written permission of U-tec.

6.5. Limitation of Liability

To the fullest extent permitted by law, U-tec and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the Program or any rewards provided through the Program. The Program is provided "as is," and your participation is at your own risk.

6.6. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL REQUIRE YOU TO RESOLVE MOST DISPUTES WITH US THROUGH BINDING, INDIVIDUAL ARBITRATION.

  • Binding Arbitration: All claims and disputes arising out of or relating to these Terms or the Program shall be resolved by binding arbitration, rather than in court. The arbitration shall be administered by the American Arbitration Association ("AAA") in accordance with its then-current Commercial Arbitration Rules.
  • Class Action Waiver: All claims and disputes must be arbitrated or litigated on an individual basis and not on a class basis or in any other representative action. You expressly waive the right to participate in any class action, private attorney general action, or other representative proceeding. If this class action waiver is found to be invalid or unenforceable, the entire arbitration agreement shall be deemed null and void.
  • Arbitration Location: The arbitration shall take place in the state of California, or another mutually agreed-upon location.

6.7. Governing Law

These Terms and any dispute arising out of or related to the Program shall be governed by and construed in accordance with the laws of the State of California, United States of America, without regard to any conflict of law principles.

Part 7: Contact Information

For any questions, comments, or assistance regarding the U Reward Program, you may contact our customer service team at the dedicated email address: uplus@u-tec.com